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CRM

Automation

Marketing

Sugar CRM

4.9

Sugar CRM

SugarCRM is a flexible customer relationship management software for enhancing sales, marketing, and customer support.

Cupertino, California, USA

SugarCRM

2004

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Overview

SugarCRM is a customer relationship management platform designed to help businesses improve customer engagement and streamline sales, marketing, and support processes. It offers customizable tools for managing contacts, tracking sales opportunities, automating workflows, and analyzing customer data. With its flexible deployment options and integration capabilities, SugarCRM supports enhanced collaboration and personalized customer experiences, enabling organizations to boost productivity and drive growth effectively.

Pros

Highly customizable to fit various business needs

Strong reporting and analytics capabilities

User-friendly interface with a modern design

Robust integration options with other applications

Excellent customer support and community resources

Cons

Can be expensive for smaller businesses

Steeper learning curve for advanced features

Some users report performance issues with large datasets

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Key Features

💰Customizable CRM Platform

Easily tailor the platform to fit unique business processes with extensive customization options.

🔄Seamless Third-Party Integrations

Integrate with a wide range of third-party applications to streamline workflows and data sharing.

⚙️Automated Workflows

Automate routine tasks and processes to improve efficiency and reduce manual effort.

📊Advanced Analytics & Reporting

Gain deep insights with powerful analytics and detailed reports for informed decision-making.

🌐Omnichannel Support

Engage customers across multiple channels including email, social media, and chat platforms.

📝Sales & Marketing Automation

Automate sales and marketing efforts to nurture leads and increase conversions.

Plan & Price

Sugar Sell

Contact Sales

Lead & Opportunity Management

Forecasting & Analytics

Mobile Access

Sugar Serve

Contact Sales

Customer Support & Ticketing

Knowledge Base

Multi-channel Support

Sugar Market

Contact Sales

Email Marketing

Campaign Management

Behavior Tracking

Alternatives

Platform	Description	Pricing
Zoho CRM	Zoho CRM offers comprehensive sales and marketing automation with AI predictions and customizable modules.	Starts at $14/user/month for the Standard plan
HubSpot CRM	HubSpot CRM provides a free, user-friendly platform with tools for sales, marketing, and customer support integration.	Free plan available; paid plans start at $45/month per user
Salesforce Sales Cloud	Salesforce Sales Cloud is a leading CRM solution offering extensive customization, AI-driven insights, and automation capabilities.	Pricing varies; Salesforce Essentials starts at $25/user/month
Freshsales	Freshsales by Freshworks delivers an intuitive CRM with built-in phone, email, activity capture, and lead scoring.	Plans start at $15/user/month for the Blossom plan
Microsoft Dynamics 365	Microsoft Dynamics 365 is a versatile CRM and ERP solution emphasizing integration with Microsoft's ecosystem and AI features.	Pricing starts at $65/user/month for the Sales Professional plan