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CRM

Automation

Lead Generation

Freshsales

4.7

Freshsales

Freshsales is a comprehensive CRM solution that enhances sales processes with automation, insights, and intuitive design.

San Mateo, California, USA

Freshworks Inc.

2010

Visit Website

Overview

Freshsales by Freshworks is an intuitive CRM platform designed to streamline sales processes and enhance customer engagement. It offers features like AI-based lead scoring, built-in phone and email, automation, and analytics, enabling sales teams to manage leads and close deals efficiently. With its user-friendly interface and customizable workflows, Freshsales helps businesses of all sizes boost productivity and improve customer relationships through a unified and intelligent sales solution.

Pros

User-friendly interface that simplifies the sales process

Integrated features for email tracking and lead management

Customizable reporting and analytics tools

Automation capabilities for repetitive tasks

Scalable pricing plans for businesses of all sizes

Cons

Limited customization options for certain features

Some users may find the mobile app lacks full functionality

Integration with certain third-party applications can be challenging

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Key Features

💼 AI-powered sales insights

Leverages AI to provide actionable sales predictions and insights.

📞 Built-in phone and email integrations

Integrates seamlessly with phone systems and email platforms for streamlined communication.

🤝 Contact and account management

Organizes and manages contacts and accounts for efficient customer relationship management.

📈 Sales pipeline and deal tracking

Tracks deals through various sales stages to monitor progress and forecast revenue.

🤖 Automated workflows and task management

Automates repetitive tasks to improve efficiency and reduce manual effort.

🎯 Lead scoring and segmentation

Scores and segments leads to prioritize sales activities effectively.

Plan & Price

Free

$0 /user/month

Basic contact management

Lead management

Deals & pipelines

Growth

$15 /user/month

All Free features

Email integration & tracking

Sales sequences

Pro

$39 /user/month

All Growth features

Advanced automation

Custom roles & permissions

Alternatives

Platform	Description	Pricing
HubSpot CRM	HubSpot CRM offers a free, user-friendly platform for sales, marketing, and customer service.	Free plan available; paid plans start at $45/month per user
Zoho CRM	Zoho CRM provides a comprehensive suite of tools for managing customer relationships and automating sales.	Free plan available; paid plans start at $14/month per user
Salesforce Essentials	Salesforce Essentials is tailored for small businesses, combining powerful CRM features with ease of use.	Starting at $25/month per user
Pipedrive	Pipedrive is a sales pipeline management tool designed to simplify and automate sales processes.	Essential plans start at $12.50/month per user
Zoho CRM Plus	Zoho CRM Plus includes multichannel communication, analytics, and automation for larger teams.	Starting at $35/month per user