Question 1

What does your website design and development service include?

Accepted Answer

Every website project includes UX strategy, custom UI design in Figma, responsive development, on-page SEO setup, performance optimization to a 90+ PageSpeed target, analytics and pixel configuration, and post-launch support.

Question 2

How long does a typical project take?

Accepted Answer

A business website takes 3–6 weeks; e-commerce stores take 6–10 weeks; ongoing marketing and SEO engagements are month-to-month. You receive a written timeline before we start.

Question 3

Do you work with clients outside Bangladesh?

Accepted Answer

Yes — most of our clients are in the US, UK, EU and Australia. We work async-first with clear documentation and overlap hours for calls.

Question 4

What's the difference between your services and your digital products?

Accepted Answer

Services are custom work delivered by our team — websites, ads, SEO. Digital products are ready-made themes, templates and UI kits you can purchase, download and use immediately.

Question 5

How do you guarantee website performance?

Accepted Answer

We enforce performance budgets during development and verify results with Google PageSpeed and Core Web Vitals field data before handover. If we miss the agreed target, we fix it at no cost.

Question 6

Do digital product purchases include support?

Accepted Answer

Yes — every product includes documentation and support. Templates and themes also include update periods listed on their product pages.

Question 7

Can I upgrade a template purchase into custom work later?

Accepted Answer

Absolutely. Many clients start with a template and later hire us to customize it. Your template purchase price is credited toward the custom project.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major cards and bank transfer for services; digital products are available through standard card checkout. Invoices are provided for all payments.

Question 9

Do you offer refunds on digital products?

Accepted Answer

If a product is broken and we can't fix it, yes. Because digital products can't be 'returned', we don't refund for change of mind — but pre-sale questions are always welcome so you can buy with confidence.

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