Freshsales is a comprehensive CRM solution that enhances sales processes with automation, insights, and intuitive design.
San Mateo, California, USA
Freshworks Inc.
2010
Freshsales by Freshworks is an intuitive CRM platform designed to streamline sales processes and enhance customer engagement. It offers features like AI-based lead scoring, built-in phone and email, automation, and analytics, enabling sales teams to manage leads and close deals efficiently. With its user-friendly interface and customizable workflows, Freshsales helps businesses of all sizes boost productivity and improve customer relationships through a unified and intelligent sales solution.
Feature | Description |
|---|---|
💼 AI-powered sales insights | Leverages AI to provide actionable sales predictions and insights. |
📞 Built-in phone and email integrations | Integrates seamlessly with phone systems and email platforms for streamlined communication. |
🤝 Contact and account management | Organizes and manages contacts and accounts for efficient customer relationship management. |
📈 Sales pipeline and deal tracking | Tracks deals through various sales stages to monitor progress and forecast revenue. |
🤖 Automated workflows and task management | Automates repetitive tasks to improve efficiency and reduce manual effort. |
🎯 Lead scoring and segmentation | Scores and segments leads to prioritize sales activities effectively. |
📝 Customizable sales campaigns | Creates tailored sales campaigns to target specific customer segments. |
📊 Detailed analytics and reporting | Provides comprehensive analytics to analyze sales performance and optimize strategies. |
Basic contact management
Lead management
Deals & pipelines
All Free features
Email integration & tracking
Sales sequences
All Growth features
Advanced automation
Custom roles & permissions
| Platform | Description | Pricing | Website |
|---|---|---|---|
| HubSpot CRM | HubSpot CRM offers a free, user-friendly platform for sales, marketing, and customer service. | Free plan available; paid plans start at $45/month per user | |
| Zoho CRM | Zoho CRM provides a comprehensive suite of tools for managing customer relationships and automating sales. | Free plan available; paid plans start at $14/month per user | |
| Salesforce Essentials | Salesforce Essentials is tailored for small businesses, combining powerful CRM features with ease of use. | Starting at $25/month per user | |
| Pipedrive | Pipedrive is a sales pipeline management tool designed to simplify and automate sales processes. | Essential plans start at $12.50/month per user | |
| Zoho CRM Plus | Zoho CRM Plus includes multichannel communication, analytics, and automation for larger teams. | Starting at $35/month per user |
| Category | Rating |
|---|---|
| Features | ⭐⭐⭐⭐☆ (4/5) |
| Ease of Use | ⭐⭐⭐⭐☆ (4/5) |
| Value for Money | ⭐⭐⭐⭐☆ (4/5) |
| Customer Support | ⭐⭐⭐⭐☆ (4/5) |
| Overall | ⭐⭐⭐⭐☆ (4/5) |
| Recommendation | ✅ Yes, especially for entrepreneurs and marketers |
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